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Katherine Jones is a Service Designer and Researcher based in Austin, Tx.
Hey, I'm Katherine, a designer focused on translating community insights into actionable policy solutions.
More and more Americans feel they lack access to meaningful modes of civic engagement.
My work is dedicated to empowering policymakers and public administrators with the public data they need by activating local communities to share their own experiences on the critical issues of today. I hope to ensure policy decisions are informed by the voices of the people, to co-create public programs and design services that truly meet community needs.
My Services
Issue Identification
Collecting community data and generating actionable reports on key issues, to encourage policy decision-making aligned to public voices.
Coalition Building
Repositioning public voices at the center of problem solving to activate community connections and support lasting institutional change.
Service Design
Working with public officials and administrators to design services that align with the needs and preferences of their local communities.
Program Evaluation
Evaluating the effectiveness of public programs and services by measuring experience outcomes against public expectations and desires.
Client Perspectives
"I've heard excellent feedback from the people who got to see the final presentation. Really well done. Next steps are already in motion."
Jodyn Platt
DLHS
“The perfect marriage of using public opinion data to inform our county program interventions and strategies.”
Deputy Director
County Health Department
“This data helps to tell a story that leads to very different programs. If not being told right, the level of funding won't be allocated right.”
Board Commissioner
Washtenaw County
